Customers
A customer is who you work for. Track their contact details once, and ManagePrint ties every quote, invoice, and job you do for them to the same record, so a customer’s whole history sits in one place.
How customers get into ManagePrint
There are three ways, and they all land in the same list:
- You add them by hand on the Customers page. Admin-only.
- An immediate-mode storefront order creates them. When someone buys from a storefront set to immediate fulfillment, ManagePrint looks for a customer with that exact email and creates one if there isn’t a match. If there is, it fills in a missing name or phone from the order and leaves everything else alone. It never touches company or address.
- You import them. Coming from Printavo, upload your customer export as a CSV in Settings. The import is safe to re-run: it matches on Printavo ID and email and skips anyone who already exists. See Importing from Printavo.
Group-order storefronts create no customers. When a group-order store closes, every paid order is rolled into one invoice that bills to the store’s contact details, not to a customer record. That’s deliberate: a 100-person team store shouldn’t mint 100 customers. See Fulfillment modes.
Getting customers back out
Settings also has a customer export. One click downloads every customer as a CSV with name, company, email, phone, full address, notes, the Printavo customer ID, and the created date. Good for a backup, a mail merge, or handing your list to an accountant.