Orders & fulfillment
The orders page
Each store has an Orders page listing every order, newest first. For each you see the order number, the customer, the total, the payment status, the fulfillment status, and links to the invoice and job it created.
Two statuses ride along with every order:
- Payment status — pending, paid, or failed.
- Fulfillment status — unfulfilled, fulfilled, or refunded.
Marking orders fulfilled
When an order is done and out the door, mark it fulfilled. You can do this one order at a time, or mark all unfulfilled orders in a store at once after a production run. If the store has fulfillment emails turned on, the buyer gets a note letting them know their order is ready (the wording adapts to whether you ship or they pick up).
Orders also fulfill automatically when their job is marked complete, so if you run production to completion on the board, the matching orders close out and buyers are notified without an extra step.
Refunds
Issue a refund on a paid order, in full or in part. The refund goes through Stripe, the order is marked refunded, and the linked invoice’s collected amount adjusts to match, so your payment tracking stays accurate.
How orders connect to the rest of the shop
A storefront order isn’t a separate world. It becomes a real invoice and a real job, tied to a customer, and it moves through the same board, statuses, and analytics as everything else you produce. The storefront is just another way for work to come in.