Tracking payments

The payments dashboard

Open Payments for a running record of every transaction. Up top, summary cards show total collected, this month, pending, and the transaction count.

Below, a table lists each payment across six columns:

Each payment carries a status:

• Succeeded — the money’s in.
• Pending — in flight, not yet confirmed.
• Failed — the charge didn’t go through.
• Refunded — sent back to the customer.

Payment history on the invoice

Every invoice keeps its own list of payments, so you can see how a balance was built up rather than just where it ended. Each entry shows the amount, the date, and how it arrived: Stripe for card payments, or the method you picked when you recorded it by hand.

Payment history is admin-only, like the rest of the money view.

Payment status on the invoice

Every invoice shows its own payment status, kept current as money arrives:

It’s kept current, not just set once. Editing an invoice after it’s paid recalculates this too, so raising the total past what’s been collected drops it back to partial.

Refunds

Refund a storefront order in Stripe and it flows back into ManagePrint on its own: the order is marked refunded, and the invoice behind it drops its collected amount by the refunded amount, back to partial or unpaid.

A payment that lands on a combined invoice already paid in full, a duplicate checkout completing after the first one settled it, is never applied. You’ll get a notification to refund it in Stripe yourself. See Combined invoices.

When a payment turns out not to have landed

Card payments settle instantly, but a bank transfer can sit for days before Stripe reports the final outcome, and it occasionally reports one that never clears at all. ManagePrint checks every payment against Stripe once a day, and if one that was already counted as Succeeded turns out not to have arrived, every admin gets a Payment not actually collected notification naming the invoice and the amount, and a link to it.