Designs & mockups
Art that follows the order
When you attach mockups to a quote, they don’t stop at approval. The art the customer signed off on follows the order into production, so the person at the press is looking at the exact placement and design that was approved, not a verbal description or a separate email thread.
Art lives on the part, not the job
This is the detail that trips people up. Mockups are attached to line items, not to the job as a whole. Each part carries its own art, copied from the quote line item to the invoice line item to the job part.
That’s the right shape for a real order. The hoodie art and the tee art are different files, and a worker running the hoodie part should see the hoodie mockup and nothing else. On a job page, expand a line item in the line items table to see and edit that part’s mockups. On the production board, the row thumbnails are the art from across all the job’s parts, deduplicated.
The job page also has an Assets section below the line items, gathering every part’s mockups alongside anything posted into the comment thread — read-only, and a faster way to see everything on the job at once than opening each line item. See the asset library for the searchable version across every job and customer.
File formats
Print shops send whatever their designer exported. ManagePrint sorts it out.
- JPEG, PNG, GIF, WebP, SVG, BMP, AVIF upload and display as you’d expect.
- HEIC and HEIF, what an iPhone produces by default, are converted to JPEG in your browser before upload. Most browsers can’t decode HEIC, so without this the file would upload fine and then render as a blank box.
- TIFF is converted to JPEG the same way, for the same reason. No browser decodes TIFF.
- PDF gets a real thumbnail rendered from its first page, and opens in a full-screen viewer.
- EPS uploads fine and keeps the master intact. If Illustrator embedded a thumbnail when the file was saved, ManagePrint pulls it out and shows it as artwork with an EPS badge, same as any other thumbnail. Click it to open a full-size preview, with the original one click away underneath. An EPS saved without an embedded thumbnail, or uploaded before this existed and not yet backfilled, falls back to a labelled download tile instead.
- AI, PSD, CDR and anything else upload fine and are kept intact, but no browser can render them. They appear as a labelled download tile. Click to download the original.
Because HEIC and TIFF are converted before upload, everyone downstream gets a file they can see: you, your workers on the floor, and the customer on the quote link. The conversion happens once, not on every view.
Why it matters on the floor
Misprints come from ambiguity: wrong placement, wrong color, wrong art version. Keeping the approved mockup attached to the part removes the guesswork. The worker advancing the job sees what to print, and where, before they run it.
Approval ties back to the art
Because the mockup is what the customer approved on the quote link, and what your floor references in production, the same image carries the whole way through, from proposal to press. That’s the chain that keeps “what they ordered” and “what we printed” the same thing.